We know to make stains disappear with our amazin carpet cleaners in West Kensington, W14. Give us a call on 020 3743 8596!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning West Kensington provides professional carpet, rug and upholstery cleaning services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or company booking the services.
Company means Carpet Cleaning West Kensington, which supplies the services.
Services means any carpet, rug, upholstery or related cleaning work, treatments or ancillary services provided by the Company.
Premises means the property or location where the services are to be performed.
Technician means any employee, contractor or representative of the Company carrying out the services.
The Company provides professional carpet, rug and upholstery cleaning and related services at residential and commercial premises. The precise scope of any service will be agreed at the time of booking, based on the information provided by the Customer.
Any description of services given by the Company, whether in writing, verbal or through advertising, is for guidance only and does not form a guarantee of specific results, as outcomes depend on the condition of the items and other factors beyond the Companys control.
3.1 Bookings may be made by the Customer through the Companys designated booking channels. When making a booking, the Customer must provide accurate and complete information about the Premises, the type and number of items to be cleaned, access arrangements, parking availability and any particular issues or hazards.
3.2 The Company will confirm acceptance of the booking and appointment details. A booking is only considered confirmed when the Company has accepted it and any required deposit has been received.
3.3 The Customer is responsible for ensuring that the date, time, service description and address contained in the booking confirmation are correct. Any discrepancies must be reported to the Company as soon as possible.
3.4 The Company reserves the right to refuse any booking at its discretion, including where the Premises are considered unsafe or unsuitable, or where the services requested fall outside the Companys usual scope of work.
4.1 The Customer must ensure that the Technician has safe, unobstructed access to the Premises for the duration of the appointment, including suitable parking where required to transport equipment and materials.
4.2 The Customer must ensure that electricity and water are available at the Premises for use by the Technician during the services. If such utilities are not available, the Company may be unable to perform the services, and a cancellation fee may apply.
4.3 The Customer must remove small items, valuables, delicate objects and breakables from the areas to be cleaned and must move light furniture where reasonably possible. The Company is not responsible for moving heavy or fragile furniture, appliances or items that may pose a risk of damage or injury.
4.4 The Customer must inform the Company in advance of any known issues that may affect the services, including but not limited to pre-existing damage, loose fittings, unstable flooring, high-value or delicate items, and any allergies or sensitivities to cleaning products.
5.1 The Company may provide an estimated price based on information supplied by the Customer. All quotations are given in good faith but are not binding if the information provided by the Customer is inaccurate or incomplete.
5.2 The final price may be adjusted on site if the actual condition, size or number of items differs from that described at the time of booking, or if additional work is requested by the Customer. The Technician will inform the Customer of any price change before proceeding where practicable.
5.3 All prices are stated in pounds sterling and include or exclude applicable taxes as specified at the time of quotation. The Customer is responsible for any additional charges, including congestion or parking fees, where applicable.
6.1 The Company may require a deposit at the time of booking to secure the appointment. The amount and due date of any deposit will be communicated to the Customer during the booking process.
6.2 Unless otherwise agreed in writing, the balance of the payment is due immediately upon completion of the services at the Premises. The Customer must pay the Technician or the Company using an accepted payment method.
6.3 For commercial Customers or larger projects, alternative payment terms may be agreed in writing before the commencement of the services. Where an invoice is issued with payment terms, the Customer must ensure that full payment is received by the due date.
6.4 The Company reserves the right to charge interest on overdue amounts from the due date until payment is made in full, at a reasonable commercial rate, together with any costs of recovery.
7.1 The Customer may cancel or reschedule a booking by giving notice to the Company. The amount of notice required and any applicable charges will depend on the time remaining before the scheduled appointment.
7.2 If the Customer cancels or reschedules an appointment with more than 48 hours notice, any deposit paid may be refunded or credited, subject to any specific terms provided at the time of booking.
7.3 If the Customer cancels or reschedules with less than 48 hours notice, the Company may retain all or part of any deposit and may charge a cancellation fee to cover costs and loss of opportunity.
7.4 If the Technician attends the Premises and is unable to gain access, or the appointment cannot proceed due to circumstances within the Customers control, the Company may treat this as a late cancellation and charge an appropriate fee.
7.5 The Company reserves the right to cancel or reschedule an appointment due to unforeseen circumstances, including but not limited to illness, equipment failure, extreme weather, or other events beyond its reasonable control. In such cases, the Company will notify the Customer as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any consequential loss arising from such cancellation.
8.1 The Company will perform the services with reasonable skill and care, in accordance with industry practice for carpet and upholstery cleaning.
8.2 While the Company will use appropriate methods and solutions to clean and treat carpets and fabrics, it does not guarantee the removal of all stains, odours, or marks, particularly where they are old, set, permanent, or caused by substances that permanently damage fibres or dyes.
8.3 The Company may test products on a small inconspicuous area to help assess suitability, but this does not constitute a guarantee that there will be no colour change, shrinkage, or other reaction. The Customer acknowledges that some materials may react unpredictably despite reasonable care.
8.4 The Customer is responsible for drawing the Technicians attention to any areas of concern, such as pre-existing damage, staining, or wear, before work begins.
9.1 If the Customer is dissatisfied with any aspect of the services, the Customer must notify the Technician or the Company as soon as possible, and in any event within 48 hours of completion of the services.
9.2 The Company will investigate any complaint and, where appropriate, may arrange for the Technician to revisit the Premises to inspect and, at its discretion, re-clean affected areas. Any such revisit will be scheduled subject to availability.
9.3 The Companys obligation in relation to any justified complaint is limited to the reasonable rectification of the services or, where appropriate, a partial refund. No admission of liability is to be inferred from any act of goodwill.
10.1 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any matter for which liability cannot be limited or excluded under applicable law.
10.2 Subject to the above, the Companys total liability for any loss or damage arising out of or in connection with the provision of the services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific services giving rise to the claim.
10.3 The Company is not liable for loss or damage arising from inaccurate information provided by the Customer, failure by the Customer to follow advice or instructions given by the Technician, or failure to disclose pre-existing conditions or defects in carpets, fabrics, or furnishings.
10.4 The Company is not responsible for indirect or consequential losses, including but not limited to loss of profit, loss of business, loss of opportunity, loss of reputation, or any other non-direct loss.
10.5 The Customer acknowledges that certain risks are inherent in carpet and upholstery cleaning, including the possibility of colour loss, shrinkage, pile distortion, or changes in texture, particularly where items are old, worn, or have not been cared for in accordance with manufacturers guidelines. The Company will not be liable for such issues where reasonable care has been taken.
The Company aims to maintain appropriate insurance cover in respect of public liability and, where relevant, employers liability. Details of insurance may be provided upon reasonable request. The existence of insurance does not extend or increase any liability beyond that expressly set out in these Terms and Conditions.
12.1 The Company will handle and dispose of waste generated during the services in accordance with applicable waste and environmental regulations in the United Kingdom.
12.2 The Customer must not request or require the Company or any Technician to dispose of waste in a manner that would contravene local or national regulations, including improper dumping or discharge of contaminated liquids.
12.3 Where appropriate, the Company may collect and remove limited quantities of waste, such as used consumables and small packaging, generated directly by the services. Larger waste remains the responsibility of the Customer unless otherwise expressly agreed.
12.4 The Company will take reasonable steps to minimise environmental impact, including responsible use of water and cleaning agents. However, the Customer acknowledges that some cleaning processes require the use of detergents, pre-sprays and spot treatments appropriate to the condition of the carpets and fabrics.
13.1 The Customer must ensure that the Premises are safe for the Technician to work in and must inform the Company of any known hazards, including but not limited to loose wiring, trip hazards, structural defects or the presence of harmful substances.
13.2 The Technician may refuse to carry out or may discontinue the services where they reasonably consider that conditions at the Premises pose a risk to health, safety, or property. In such circumstances, the Company may treat the appointment as cancelled by the Customer and apply relevant charges.
13.3 Some areas may remain damp or slippery immediately after cleaning. The Customer is responsible for ensuring that occupants, visitors, staff, children and pets are kept away from treated areas until they are safe and dry.
14.1 If the Customer arranges for the Company to access the Premises using keys or access codes, the Customer accepts that this is done at their own risk. The Company will take reasonable care in handling keys or codes but does not accept responsibility for any loss that is not directly attributable to its own negligence.
14.2 The Customer must ensure that any alarm systems are deactivated or that appropriate arrangements have been made to avoid accidental activation during the services.
The Company is not liable for any delay in performing, or failure to perform, its obligations under these Terms and Conditions where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, power failure, transport disruption, strikes, or acts of government. In such cases, the Company may suspend the services and will resume as soon as reasonably practicable.
The Company will collect and process personal information about the Customer as necessary to arrange and provide the services, handle payments, and manage bookings and enquiries. The Company will take reasonable steps to keep such information secure and to use it only for legitimate business purposes in accordance with applicable data protection laws.
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking. Customers are encouraged to review the current Terms and Conditions before making a new booking.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by the Company, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By confirming a booking with Carpet Cleaning West Kensington, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
(78)
